Complaints Procedure

At InvoiceCycle each of our customers is important to us,
and we believe you have the right to a fair, swift and courteous service at all times

Making a Complaint

We accept complaints from our customers, their representatives or any other third party who may wish to express dissatisfaction with any aspect of our service. We recognise the need to respond swiftly to complaints and will endeavour to resolve these quickly and efficiently. You can raise a complaint at any time by completing the form to the right. Alternatively, you can contact us through any of the following three channels:

Complaints form

Phone

0203 734 8463

Post

Complaints Department

InvoiceCycle

International House,24 Holborn Viaduct,London EC1A 2BN

Complaint Timelines

We will acknowledge your complaint promptly and will do all we can to resolve your complaint by the end of the next business day. If this is not possible InvoiceCycle will let you know how we will be dealing with your complaint and what our timeline for resolution will be. InvoiceCycle seeks to resolve all complaints within five business days. Within four weeks after receiving a complaint we will send you a final response or a response that explains why we are not in a position to resolve the complaint. Our final response to a complaint will be communicated to you in writing by either email or letter.

Complaints Escalation

We hope that you will not need to progress your complaint after receiving the final response. However, if you are still unhappy you may ask your initial point of contact that the complaint be escalated to a senior member of our staff who will check that your complaint has been dealt with in accordance with our internal policies, and that appropriate responses have been given.

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